Team Leader

Job Requirements:

• Diploma Or equivalent experience.
• Good knowledge of Card operations (Regulations of Visa, MC etc…).
• Knowledge of Accounting and Bookkeeping.
• Knowledge of settlement and billing processes.
• 8+ years of direct sales experience in retail banking.
• 5+ years in cards operations or equivalent experience.
• 3+ years of proven experience in managing a sales team.
• Experience in using systems.
• Accounting and recording experience.
• Excellent sales and customer service skills.
• Fluent in Arabic and English.

Job Responsibilities:

• People management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
• Revenue and Targets Manage the allocation of sales targets and communicate sales plans and tactics to team members
• Sales Support Assess customers trends and provide the team with selling information and mentor the team in meeting daily targets for new business.
• Cross selling supervision Ensure team members are briefed on potential clients etc. and have professional sales aids and presentations.
• Teams provision Supervise tele-sales and ensure the team focuses on required sales and clients e.g. Kuwaiti salaried customers.
• Business Relations Validate contacts and referrals for the aim of converting.
• Customer Management Authorize customer services by reviewing credit rating and ratifying the intensity of customers risk exposure and handle escalations on customer complaints

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