Team Leader

Team Leader needed for a leading bank in Kuwait.

Job Requirements:

  • Diploma Or equivalent experience.
  • Good knowledge of Card operations (Regulations of Visa, MC etc…).
  • Knowledge of Accounting and Bookkeeping.
  • Knowledge of settlement and billing processes.
  • 8+ years of direct sales experience in retail banking.
  • 5+ years in cards operations or equivalent experience.
  • 3+ years of proven experience in managing a sales team.
  • Experience in using systems.
  • Accounting and recording experience.
  • Excellent sales and customer service skills.
  • Fluent in Arabic and English.

Job Responsibilities:

  • People management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
  • Revenue and Targets Manage the allocation of sales targets and communicate sales plans and tactics to team members
  • Sales Support Assess customers trends and provide the team with selling information and mentor the team in meeting daily targets for new business.
  • Cross selling supervision Ensure team members are briefed on potential clients etc. and have professional sales aids and presentations.
  • Teams provision Supervise tele-sales and ensure the team focuses on required sales and clients e.g. Kuwaiti salaried customers.
  • Business Relations Validate contacts and referrals for the aim of converting.
  • Customer Management Authorize customer services by reviewing credit rating and ratifying the intensity of customers risk exposure and handle escalations on customer complaints

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