Team Leader needed for a leading bank in Kuwait.
- Diploma Or equivalent experience.
- Good knowledge of Card operations (Regulations of Visa, MC etc…).
- Knowledge of Accounting and Bookkeeping.
- Knowledge of settlement and billing processes.
- 8+ years of direct sales experience in retail banking.
- 5+ years in cards operations or equivalent experience.
- 3+ years of proven experience in managing a sales team.
- Experience in using systems.
- Accounting and recording experience.
- Excellent sales and customer service skills.
- Fluent in Arabic and English.
- People management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.
- Revenue and Targets Manage the allocation of sales targets and communicate sales plans and tactics to team members
- Sales Support Assess customers trends and provide the team with selling information and mentor the team in meeting daily targets for new business.
- Cross selling supervision Ensure team members are briefed on potential clients etc. and have professional sales aids and presentations.
- Teams provision Supervise tele-sales and ensure the team focuses on required sales and clients e.g. Kuwaiti salaried customers.
- Business Relations Validate contacts and referrals for the aim of converting.
- Customer Management Authorize customer services by reviewing credit rating and ratifying the intensity of customers risk exposure and handle escalations on customer complaints
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