Service Sales Engineer

Service Sales Engineer needed for a multinational company in Beirut, Lebanon.

Job Requirements:

  • Bachelor’s degree in engineering, engineering technology or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
  • Service/Equipment/Solution Sales experience – minimum 4 years in HVAC or industrial market.
  • Engineering experience and not in particular HVAC.
  • Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Job Responsibilities:

  • Provide knowledge and consultation in the form of developing HVAC system related solutions for the customer’s problems, including financial and performance-based considerations. 
  • Develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful business. 
  • Assist customers in answering technical questions on HVAC systems, our Products, and relevant industry issues.
  • Drive local application of the Service sales strategy in the respective area.
  • Achieve assigned personal sales and customer development quota through focus on Commercial & Industrial customer acquisition and development.
  • Encourage customer growth and loyalty through continuous support and customer assistance.
  • Day to day selling activities i.e. identifying sales opportunities, organizing, proposals, asking for and acquiring orders.
  • Own Personal orders and sales forecasting.
  • Consistently improve customer satisfaction and retention, by ensuring superior customer relationship management.
  • Drive new customer acquisition and maximize market and account penetration.
  • Implement and drive effective price management supported by Country Leader.
  • Support marketing strategy for the Service stream in the dedicated region and ensure its implementation.
  • Build effective interaction with Sales Engineers and Fulfillment Team of different profiles, backgrounds, experiences and personality types.
  • Effectively cooperate within local organization (equipment, quotation, rental, etc.) and beyond (engineering, marketing) to develop the best solution for the customer and maximize business opportunities for the company.
  • Act in full compliance with the company policies, processes and procedures.
  • Adhere to high ethical standards of doing business and unconditionally follow the company Ethics and Compliance rules and ensure the same behavior from each individual team member.
  • Any other ad hoc duties reasonably requested by the Country Leader.
  • Maintains a healthy curiosity in the competition and the marketplace to ensure excellent market knowledge in the areas of:
  •   major competitors and third party and their products
  •   where market share is being lost and gained
  •   structure of marketplace 
  •   product and vertical segments 
  • Supports annual budgeting process by taking a bottom-up approach to establish where there are opportunities for growth and using that information alongside market share and market trends to design high level initiatives to drive profitable growth.

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