Senior Relationship Officer

Senior Relationship Officer needed for a leading bank in Kuwait.

Job Requirements:

  • Bachelor’s degree or higher diploma in banking.
  • Advanced knowledge of products and services.
  • Good understanding of customer needs.
  • Minimum of 4 years in a branch role, typically RO.
  • Direct Sales experience in retail banking.
  • Experience of handling customer transactions and requests.
  • Excellent sales and customer service skills.
  • Fluent in Arabic and English.

Job Responsibilities:

  • Manage relationships with customers through handling queries and marketing/selling products.
  • Support the Branch Manager in his daily duties and act on his behalf when required.
  • Sales: Achieve sales targets for loans, FDs, credit cards and salary accounts as per branch business objectives.
  • Sales opportunities: Maximize opportunities to sell additional products and services to the existing Customers.
  • Business development: assist in developing marketing and business opportunities by supporting branch manager in representing the bank externally and in the community.
  • Products: Explain products and services to customers in order to achieve sales.
  • Priority customers: Maintain and manage strong relationships with Elite customers and refer sales opportunities to the Premium Banking team.
  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority.
  • Customer requests: Process requests from new customers and provide them with excellent service from day 1.
  • Customer transactions: Support CSRs in customer transactions, ensure transactions are promptly logged and documents completed

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