Coffee Shop Manager

Requirements:

• Bachelor’s degree preferably in Hospitality Management or Business Administration.
• 10+ years of relevant experience in hospitality field with minimum 3 years as a Coffee Shop Manager.
• Hands-on experience with professional coffee machines.
• Availability to work within opening hours (including weekends and holidays).
• Excellent communication and interpersonal skills.
• Excellent leadership skills with the ability to manage and motivate a team.
• Customer service attitude.
• Excellent business judgment and decision-making skills.
• Fluent in Arabic and English.

Responsibilities:

• Managing day-to-day operations of the coffee shop.
• Hire, train and guide store employees in delivering excellent customer service.
• Assign rules and responsibilities to employees for operational effectiveness.
• Develop action plans for the team to meet operational and organizational objectives.
• Adhere to employee wage and hourly laws.
• Ensure that store is maintained according to sanitation and cleaning standard.
• Obtain customer feedback and make appropriate business developments or changes to meet customer needs.
• Monitor and manage store staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance.
• Identify and address issues in store performance.
• Develop strategic and operational plans for managing execution and measuring results of store.
• Schedule regular meetings to discuss about business development opportunities and any issues.
• Communicate clearly with all employees to ensure effective store operations.
• Maintain store environment clean, safe and inviting for customers.

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